Sahaj Outsourcing gives growing businesses abroad a dependable team in Kathmandu without the cost of hiring at home. We recruit graduates with strong English, train them on your tools and supervise every shift from our own office.
You keep control: you set the standards, see the numbers every week and can grow or shrink the team from one month to the next.
Choosing an outsourcing partner is mostly about trust, and trust comes from clear answers. These are the questions we suggest asking any provider, including us.
Some providers resell freelancers. You want staff who are employed, trained and supervised by the company you sign with.
Ask for the ratio of team leads to agents and how quality is checked. Ten to fifteen agents per lead is a reasonable range.
A two-week pilot on real work tells you more than any sales call.
Ask to see a sample weekly report. Response times, volumes, accuracy and customer scores should all be there.
Look for managed devices, restricted access, confidentiality agreements and a written process for removing access.
A good provider has trained backup staff for every account.
One month of notice is common. Be wary of long minimum terms.
You should have a named person with authority to fix problems.
Ask how your procedures, data and access are handed back. A confident partner will have a clear answer.
