Sahaj Outsourcing gives growing businesses abroad a dependable team in Kathmandu without the cost of hiring at home. We recruit graduates with strong English, train them on your tools and supervise every shift from our own office.
You keep control: you set the standards, see the numbers every week and can grow or shrink the team from one month to the next.
Kathmandu sits at UTC+5:45, which puts us a few hours from Australia, a working day from the UK and almost half a day from the US. Covering all of them well takes more than extra shifts.
Every desk starts with a playbook written with the client: greetings, tone, what agents may approve and when to escalate. It is updated every week during the first month.
Each shift ends with a five-line handover note: open issues, anything unusual and promises made to customers. The next shift reads it before taking a single ticket.
Clients wake up to a short email listing what happened overnight and anything that needs their decision.
Night work is hard. We pay an allowance, provide safe transport home and rotate people so nobody works nights indefinitely. Rested people make better decisions.
