Customer Support Desk
Your customers get a fast, friendly answer from people who know your products, by email, live chat or phone. We staff the desk in your business hours or around the clock, and every reply follows your tone and your policies.
What we handle
- Email and help-desk tickets in Zendesk, Freshdesk, Gorgias, HubSpot or your own system
- Live chat on your website and in-app messaging
- Inbound and outbound phone calls, including order and delivery follow-ups
- Returns, refunds and order changes within the limits you set
- Reviews and social media replies
How it works
We write a playbook with you during the pilot, covering greetings, escalation rules and what each agent may approve. A team lead reviews a sample of conversations every day and you see response times and satisfaction scores on a shared dashboard.
A good fit for
Online shops, software companies, travel and property businesses that want quicker replies without building an overnight team at home.
