IT Helpdesk Support
First-line IT support for your staff, so problems are fixed quickly and your senior engineers can focus on bigger work.
What we handle
- Password resets, account unlocks and multi-factor set-up
- New starter and leaver set-up in Microsoft 365 and Google Workspace
- Laptop, printer and software troubleshooting by remote session
- Monitoring alerts and backup checks
- Ticket triage and escalation to your team or provider
How it works
Technicians work in your ticketing and remote-support tools with least-privilege access. Every action is logged, and we agree response times by priority before go-live.
A good fit for
Companies with 20 to 500 staff, and managed service providers that need after-hours cover.
